F.A.Q - Shipping Returns and Warranty
1. What is your return policy?
Anjays Designs wishes for you to shop with confidence and to be completely satisfied with your online purchase. If for any reason you are dissatisfied, you may return, exchange, or receive store credit for your item(s) within 7 days from the date of shipment. We gladly accept items that are free of scratches, blemishes, sizing or alterations, and without signs of wear or tear. A 20% restocking fee will be applied to any special or custom orders.
2. How do I return an item I have purchased?
Contact firstname.lastname@example.org for more information. For your protection, we recommend shipping returns insured using FedEx, UPS, or USPS Express or Priority Mail. Return shipping costs are the responsibility of the customer.
3. Do you offer a warranty on your products?
We offer a limited lifetime warranty on all Anjays Designs products. AnjaysDesigns stands by the quality and craftsmanship of each product we manufacture. Please retain your original receipt for all warranty services. We kindly agree to repair or exchange any item that we deem to be damaged due to a manufacturing defect. This warranty expressly excludes coverage for excessive wear and tear and/or physical/accidental abuse, loss (including loss of stones) and theft. Repair or service performed by anyone other than AnjaysDesigns will immediately void the warranty.
4. How long will I have to wait for a refund?
Please allow 7 -12 business days for your credit to be processed after the item(s) have been received and inspected. Refunds will be issued using the same type of payment used in the original purchase.
5. How do I cancel an order once it has been submitted?
If for any reason you wish to cancel your order, please contact us. There is a 20% restocking fee for the cancellation of any Special Order items.
6. Do you charge a restocking fee?
The restocking fee is 20% for all store purchased item and cancelled or returned online special orders.